Free Shipping On Orders Over $49
We offer free shipping on all orders over $49 within the United States. No hidden fees. No fine print. Just straightforward, reliable delivery—because we believe shopping should be simple.
Order Confirmation
Once you place your order, you’ll receive an email confirmation. This means your order is in our system and your payment method has been pre-authorized.
We’ll verify that your item is in stock and available for shipment. If it’s back-ordered or unavailable, we’ll void the charge and contact you to offer options.
If your item is ready to ship within 5 business days, we’ll process your payment and begin preparing your order.
Order Shipment
In-stock items typically ship within 3 business days of purchase. You’ll receive a shipping confirmation with tracking details within 24 hours of dispatch.
Haven’t received a shipping update within 4 business days? Reach out to us at [email address]—we’re happy to help.
International Orders
We do ship internationally by request.
For a custom international shipping quote, contact us. If you’re happy with the quote, we’ll securely process your order and arrange shipment.
Shipping Damage
Please inspect your package upon delivery. If there's visible damage:
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Make a note when signing for the item, or decline delivery.
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If you accept delivery, photograph the packaging and product immediately.
Email your photos to Support@EquestrianLifeBrand.com, then visit our Returns Page to start a claim. We’ll take it from there.
